Our Core Privacy & Data Pledges
Guest phone numbers and emails are never sold, leased, or brokered to commercial third-party marketing agencies.
Card numbers, CVVs, and UPI MPINs are never stored on hotel servers. Processed via RBI-authorized PCI-DSS gateways.
Guest registration strictly complies with the Sarais Act 1867 and directives of the Kanpur Police Commissionerate.
Categories of Personal Data We Collect & Why
| Data Category | Information Collected | Purpose of Processing | Protection & Retention |
|---|---|---|---|
| Government Photo ID & KYC | Aadhaar Card, Passport, Driving License, Voter ID, Form C (Foreign Nationals) | Mandatory police guest registration under Indian Sarais Act 1867 | Encrypted PMS storage; accessed only by authorized duty managers |
| Stay & Reservation Details | Full name, mobile number, email, check-in/out dates, room tier, corporate GSTIN | Booking confirmation, WhatsApp check-in assistance, tax invoicing | Retained for statutory legal accounting periods |
| Financial & Billing Data | Transaction IDs, UPI reference numbers, billing receipts, advance payment tokens | Payment verification, GST invoice issuance, refund audits | PCI-DSS Level 1 tokenized; CVV & MPINs never stored |
| Premises CCTV Security | 24/7 video footage of reception lobby, entry gates, corridors, parking spaces | Physical safety of registered guests, prevention of theft, perimeter security | Auto-overwritten in 30 days; released only to law enforcement |
Your Statutory Rights as a Guest
Right to Information & Summary
You have the statutory right to request a summary of the personal information, past booking vouchers, and GST invoices maintained in our hotel system linked to your mobile phone number.
Right to Correction & Updates
If your contact information, residential address, or corporate GSTIN details change or were recorded erroneously, our front desk team will update your records upon notification.
Right to Consent Revocation
You can withdraw consent for seasonal promotional alerts or discount codes at any time by simply messaging "STOP" to our WhatsApp desk. Your room stay rights remain entirely unaffected.
Guest Room & Suite Seclusion
Closed-circuit surveillance cameras (CCTV) are strictly restricted to public entryways, reception lounges, elevator lobbies, and parking spaces. Residential guest rooms, suites, and restrooms are 100% private.
Mandatory Government Identification
Government of Uttar Pradesh Tourism & Kanpur Police Commissionerate Directives
Every adult guest (18 years and above) entering a reserved guest room across our Kanpur properties must present an official, valid, original government-issued photo identity proof at check-in:
Grievance Redressal & Privacy Officer
In accordance with the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023, the details of our designated Grievance Officer for Comfort Zone Hospitality Group are provided below:
Grievance Officer
Legal & Guest Data Privacy Cell
Registered Kanpur Office
Maswanpur / Keshavpuram
Official Privacy Email
Direct Inquiries & Requests
Questions Regarding Your Guest Records?
Our Kanpur reception managers are on duty 24/7 across all 3 properties to assist you with reservations, GST billing adjustments, or privacy inquiries.